Josephine has received 25 awards, the highest in her department. She averaged 100% in the following performance metrics: provide consistent information during the stay, explained things in a way patient would understand, included patient in decision regarding care in a compassionate manner, treated patient with respect and dignity, and responded to requests in a timely manner. Josephine continually shows kindness to her peers whom she has recognized on numerous occasions. She demonstrates courage by being on the front line throughout the COVID-19 pandemic and she cleans an average of 10 discharges in a day. She is well loved and respected by unit nurse managers, assistants and all who meet her.